Shipping Policy
Free shipping on ALL Contiguous US orders

1. Shipping Methods

The following shipping options are available if you choose to ship your order via UPS:

UPS® Ground
UPS 3 Day Select®
UPS 2nd Day Air®
UPS Next Day Air Saver®
UPS Next Day Air®

USPS Priority Mail is the only available shipping option for USPS shipments.

We reserve the right to change shipment methods if the cost and the estimated transit time are equal to or less than the selected method.

For any special shipping instructions, please contact our Customer Service. In-store pick-up is also available in Orange County, CA.

2. Shipping Charges

Shipping cost is automatically calculated once an item is added to the shopping cart. Shipping charges are based on real-time cost from your chosen carrier, unless otherwise indicated. Please take note that shipping charges are not refundable.

3. Free Shipping Deals

FREE SHIPPING is available on all orders to the Contiguous US. Orders that ship for free may ship via UPS SurePost® (2-7 business days), UPS® Ground (1-5 business days), or USPS First-Class Mail (2-5 business days) at our discretion. The shipping discount will be applied at checkout. Estimated delivery time is 1-7 business days. Free Shipping is not valid outside the contiguous US (HI, AK, APO, PR, Guam).

4. UPS Ground Discount

We are currently offering a $5.00 flat rate shipping cost for UPS® Ground shipments to the Contiguous US.

5. Tracking your Order

Orders can be tracked by logging on to your TonerGreen account under My Orders > Review orders/track package. We also provide an email confirmation with every order that is placed. This confirmation will include a tracking number so you can check the progress of your shipment. You can always track orders by calling our Toll Free # 1-888-714-8219.

6. Transit Time

Transit time within the contiguous US typically take 2-7 business days.

Orders received before 3 PM PST usually will ship out the same day. Orders after 3 PM may ship on the following business day; orders placed after 3 PM on Friday will ship on Monday. Orders shipped UPS can only be delivered to a physical address. We cannot send packages via UPS to a PO Box or an APO/FPO address. If you see that your order is shipping UPS and you do not have a physical address listed, please select USPS Priority Mail as your shipping method.

We ship from Brea, California M-F. Orders placed before 3PM PST usually ship out the same day. Typically, orders placed after 3PM PST will ship the following day. Orders placed Friday after 3PM PST will ship the following Monday. Shipping time usually takes 3-5 working days to arrive to the East Coast and 1-3 working days on the West Coast. Our orders are imported every few hours into our internal processing system. At that time you will receive your order number via email and another email will follow with tracking number details a few hours after the item leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable.

UPS® Ground: 1 to 5 business days*
UPS 3 Day Select®: 3 business days
UPS 2nd Day Air®: 2 business days
UPS Next Day Air®: next business day by 3:00 pm
UPS Next Day Air®: next business day by 10:30 am
USPS Priority Mail: 2-3 business days

UPS® Ground transit times are as follows

Orders that qualify for free shipping may be shipped via UPS SurePost® (2-7 business days), UPS® Ground (1-5 business days), or USPS First-Class Mail (2-5 business days). Choosing the carrier is at the warehouse's discretion, unless it is explicitly stated in the order notes to use a specific method.

7. Shipping to Non-contiguous U.S.

Orders shipping to HI, AK, PR, GU, VI, APO, FPO will ship through USPS Priority Mail according to current rates. Transit times to military bases may take 2-4 weeks.