1. What does your warranty cover?

TonerGreen full warranty covers any defects in materials or workmanship, with the exceptions stated below.

2. How long does the coverage last?

TonerGreen Full Warranty runs for two years from the date your order is received/delivered.

3. What will TonerGreen do?

TonerGreen will replace the ink or toner cartridge that proves to be defective in materials or workmanship. TonerGreen will either replace your ink or toner of similar model and type, or refund the full purchase price of your ink or toner less any shipping charges, whichever you prefer. Click here for our full return policy.

4. What does your warranty NOT cover?

Any problem that is caused by abuse or misuse is not covered. Consequential and incidental damages may be covered under this warranty up to some extent.

5. When will I receive my order?

98% of orders received before 3:00 pm PST are shipped the same day. However, this does not include MICR toner cartridges and similar specialty cartridges, and volume orders. Our account representatives will contact you if your order will not ship the same day and will provide you with the turnaround time.

6. Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information to outside parties. However, We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety

7. How can you opt-out from our email subscriptions?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

8. How much do you charge for shipping?

Shipping costs depend on the total weight of the package and the destination address. Shipping charges are calculated real-time when you add items to your cart.

9. Can I use a different carrier?

Yes. Our default carrier is UPS because they give us the lowest freight prices, which in turn, we can pass along to you. If you prefer to use another carrier such as FedEx or DHL, you may do so by notifying us either through the comment box found in the checkout page or by contacting our customer service department. Please try to give us your special shipping instructions as soon as the order is submitted. We cannot alter any shipping settings if your order is already being processed by the shipping department.

10. Can I use my own UPS account?

Yes. Please contact customer service so we can walk you through the checkout process without getting charged for shipping.

11. What if my package is delayed?

Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order's arrival. If you have not received your order within 7 business days from the day your order was shipped, please contact our customer service center. We will provide you with a claim form, and once the claim form is completed and returned to us, we can reship or refund your order.