Returns
Easy Returns
1. 2-Year Warranty
We want you to feel confident enough to plan ahead and stock up with several
cartridges. You should never have to worry that if in 1, 2, or 6 months you open
up a cartridge and it doesn’t work. We will refund or replace your product for TWO FULL YEAR — Risk-Free, with
the following restrictions:
In order to receive a replacement or refund on your ink or toner cartridge, any
returned ink or toner must be at least 50% full.
Product must be accompanied by a legitimate Return Material Authorization number (RMA# - Please find RMA Request form below).
Please take note that certain cases may be denied replacement or refund at our
discretion (example: cartridge is more than 50% used, damage is due to
mishandling). 2. Unopened packages
Unopened cartridges may be returned within 2 years of invoice date for a full
refund of the purchase price or a credit of the purchase price towards an
exchange. Please keep in mind that shipping charges are not refundable.
3. Opened packages
If you are unsatisfied with your remanufactured ink or toner cartridge, it
may be returned within 730 days of purchase
for a replacement cartridge or a full refund of the purchase price. Please keep
in mind that shipping charges are not refundable. Please complete our Return
Form to set up a replacement or return.
4. Replacement and Refunds If you have ordered the wrong product, or if you have purchased a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened and falls within our
two year return policy. If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the
RMA form and write the RMA# issued to you on the outside of the return package.
Refunds are credited back to the method of payment that we have on file. All returns and exchanges are processed, credited, or reshipped within 7-10 business days of the products arriving back to us.
TonerGreen
Attn: Returns
570 West Lambert Road
Suite H
Brea, CA 92821
We will accept products back for an exchange or refund for 2 years after the purchase was made. Only products purchased from
TonerGreen can be returned for an exchange and unopened products must be in
sellable condition. TonerGreen is not responsible for products sent to us that are past our warranty period or not ordered from our company. If we receive products that do not qualify for a refund or replacement, they will be sent to a recycling center. Please make sure to contact us at (888)
714-8219 before returning any products.
5. Magnuson-Moss Warranty Improvement Act The Magnuson-Moss Warranty Act
states that warrantors can not require that only brand name parts be used with any product, as some printer manufacturers imply.
That is, printer manufacturers cannot void your warranty for using a cartridge
manufactured by someone other than the printer manufacturer.
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